Chief Customer Officer at Axentia Group and lead for workplace and facilities management, Mark has 40 years of experience in facilities management and construction, gaining leadership roles working with the likes of Barclays, Centrica, Shell, RBS, with further expertise in customer experience management, people development and workplace compliance.

Capable of delivering improvement plans covering strategic development and operational delivery, Mark leads business transformations with an understanding of how these dynamics, if cohesively managed can bring significant benefits.

Having worked extensively across a number of sectors, Mark has helped drive change across the organisations he has supported, through his willingness to explore alternative ways of tackling problems, and by challenging processes, systems and delivery arrangements.