Menu
A global FM supplier had been awarded the growth / extension of a technical services FM contract solution within the UK, inheriting a non compliant portfolio as well the transfer of over 30 people.
The existing relationship was based upon a traditional FM structure and the client wanted a complete operational and commercial review and associated transformation programme to align to their core business strategy, thus enhancing their own customer retention and growth. Further, the client wanted the FM supplier to expand the service offering into a TFM partnership.
Phase 1
This involved a full understanding of the challenges associated with the existing operational and commercial delivery such as providing clarity of current performance. A series of structured workshops and interviews were completed to truly understand the clients requirements and those of their customers. This was developed as the basis of the target operating model along with the transition and transformation requirements.
Phase 2
The first stages of the programme focused on people engagement as the facilitators of change along with tactical planning on resolving inherited statutory compliance risks. A single programme delivery team which included the client team was created along with identification of champions who would be instrumental in delivery of activities in subsequent phases.
Phase 3
The new operating model, structure, processes, governance that would ensure the client requirements as well as the FM supplier’s commercial objectives were realised was introduced over a 6-month period. A significant programme focus was also required to instil a common and correct culture within the new solution
Business continuity was maintained successfully with strong governance in place from day 1. Successfully managing stage 2 led to the expected realisation of commercial objectives within the programme timescale
The development of mutually beneficial solutions will only realise expected benefits with correct and open engagement of all stakeholders including the client. If not done properly there is real potential that value will only be realised for a short time or even not at all. A trust based partnership will increase the likelihood of a successful transformation coupled with a long-term relationship.
Subscribe to receive latest news and insights.
Subscribe to receive latest news and insights.
